1. Introduction
Silentium Insights ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use Paperman, our educational platform.
By using Paperman, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information You Provide
- Account Information: Name, email address, and grade level
- Payment Information: Processed securely through Stripe. We do not store your payment card details.
- Communications: Messages you send to us for support or feedback
Information Collected Automatically
- Usage Data: Pages viewed, features used, quiz scores, and study progress
- Device Information: Device type, operating system, browser type
- Log Data: IP address, access times, app crashes and errors
- Analytics Data: Information collected through Google Analytics about how you use our platform
3. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process your subscription and payments
- Track your study progress and quiz performance
- Send transactional emails (account confirmations, payment receipts, password resets)
- Respond to your questions and support requests
- Improve our platform and develop new features
- Prevent fraud and ensure platform security
We do not send marketing emails unless you have opted in to receive them.
4. Third-Party Services
We use the following third-party services to operate Paperman:
- Firebase: Hosting and database services
- Stripe: Payment processing
- Google Analytics: Usage analytics
These services may collect information as described in their own privacy policies. We do not sell your personal information to third parties.
5. Data Security
We implement appropriate security measures to protect your information, including:
- Encrypted data transmission (HTTPS)
- Secure password storage
- Secure payment processing through Stripe
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security due to third-party components, but we and our service providers follow industry best practices to protect your data.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and associated data
- Opt out of marketing communications
To exercise these rights, contact us at founder@silentiuminsights.com
7. Children's Privacy
Paperman is designed for high school learners. You must be at least 13 years old to use Paperman.
If you are between 13 and 18, by using Paperman you confirm that you have permission from a parent or guardian to do so.
We do not knowingly collect information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyse how you use our platform (via Google Analytics)
You can control cookies through your browser settings, but this may affect your experience.
9. Third-Party Links
Our platform may contain links to external websites. We are not responsible for the privacy practices of these sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our platform and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy, contact us:
Company: Silentium Insights
Email: founder@silentiuminsights.com
Website: www.papermanresources.co.za
12. Governing Law
This Privacy Policy is governed by the laws of South Africa, including the Protection of Personal Information Act (POPIA).